Frequently Asked Questions

Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively prices energy from a retail generation supplier certified by the Public Utilities Commission of Ohio (PUCO).

Residents voted to authorize the community to contract for energy supply for both electric and natural gas on their behalf.

You do not need to do anything to receive the terms and conditions offered under this program. You may choose to remain in the aggregation group and begin receiving the new rate by simply not returning the opt-out form.

Your electric and natural gas utility (Duke Energy) will be responsible for the delivery of power to your home or business. Since Duke Energy still owns the wires and poles that deliver power to you, it will continue to read your meter and restore power after an outage. Duke Energy will continue to provide billing and payment services to you as well.

“Opt out” means that you can decide not to participate in your community’s governmental aggregation program. By returning the opt out form, which is included in the mailings, by the opt out deadline you will not be enrolled as a customer. You will remain with Duke Energy.

If you do not return the opt out form by the opt out deadline, you will be included in your community’s governmental aggregation program.

Yes, you may leave the aggregation program at any time and no early termination fee will be applied.

You can remain with your current utility, which will continue to supply your generation as it always has, or you can shop for an alternative generation supplier.

Because all residents of a community may not be automatically eligible for the opt out aggregation program because they have already contracted with an alternative generation supplier, those residents would not receive an opt-out letter. Instead, those residents may receive an “opt-in” letter, also known as an endorsement letter, which lets the resident know that the City is beginning an aggregation program and they have the ability to join during this period of time. All such notices include the disclaimer that the resident should contact their current alternative supplier to determine the terms and conditions, and if they would incur an early termination fee for switching to a new supplier.

No. In order to be included you must purchase your energy directly from the utility company; in other words, if you have already contracted with an alternative generation supplier, you may not be eligible. You must also be current on your utility bill payments. PIPP customers also do not qualify.

Yes, however, your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information.

Energy aggregation has proven to reduce electric and/or natural gas rates for many communities in Ohio, including nearby Indian Hill and Symmes Township. The savings are achieved by negotiating a lower rate for energy than what an average utility account holder would otherwise pay without energy aggregation.

There are no direct costs associated with the running of an energy aggregation program for the City. The chief cost to the City is staff time dedicated to fielding questions from residents about the program.

Yes, Energy Harbor provides an option for residents to select a 100% renewable power (green energy) offer for electricity. Residents must call Energy Harbor at (866) 636-3749 to request it.

No, we are NOT an authorized Webcheck location. Anyone may request a search of our public records for any contacts with our department. However, this may not qualify as a "Background Check" for many employers. 

Yes. The "Loveland" on your mail refers to the 45140 zip code used by the United States Postal Service. This boundary does not relate to the municipal corporation limits. The City of Loveland is approximately 5 square miles. The 45140 "Loveland" zip code is approximately 45 square miles. If you are unsure of your residency, please contact City Hall at (513) 683-0150 for assistance. Some of LPD's services are available for City of Loveland residents only. 

Yes. If you are planning to be away from your home please call our dispatch at 513-677-7000 and arrange a “vacation watch.” Loveland officers will check on your house while you are gone. Or you can visit our Citizen Request Tracker page to fill out a request. 

The Loveland police station is located at 126 South Lebanon Road. Our business hours are 8:00 a.m. to 4:00 p.m. Monday through Friday. Officers are on patrol 24 hours a day, 7 days a week.

The Loveland Police Department accepts unneeded pills, capsules, and tablets for disposal between 8 a.m. and 4 p.m. Monday through Friday in the lobby of the Loveland Safety Center, 126 South Lebanon Road. Unfortunately, we cannot accept creams, patches, injectables, or any other form of medication. 

In addition, LPD participates in the DEA Drug Take Back events each spring and fall.   

Ohio Revised Code 4511.214 allows municipalities to grant permission to operate low-speed, under-speed, or utility vehicles, or mini-trucks on City streets. However, the City of Loveland has not authorized their operations. 

Feedback regarding employee conduct—whether positive or negative—may be reported by phone, in person, or in writing. The quickest way to submit feedback is by completing the Citizen Complaint and/or Feedback Form.

All complaints will be courteously accepted by any department member and promptly forwarded to the appropriate supervisor. Supervisors must ensure that all formal and informal complaints are documented. If a complaint is submitted electronically, the complainant should be contacted within 24 hours.

Any unresolved complaint will be assigned to an investigator. The investigator should contact the complainant within 72 hours and will make reasonable efforts to obtain the names, addresses, and telephone numbers of witnesses, as well as any related information or evidence.

The procedural rights of any accused member will be observed throughout the process.

Every investigator or supervisor assigned to a personnel complaint or allegation of misconduct shall act with due diligence to complete the investigation within one year. The staff member conducting the investigation should provide the complainant with periodic updates on the status of the investigation, as appropriate.

The Chief of Police or an authorized designee will ensure that the complainant is notified of the final disposition of the complaint (i.e., sustained, not sustained, exonerated, or unfounded).

Utility bills are due the 15th of the month.  If the 15th of the month falls on a weekend the due date will be the following Monday. If the 15th falls on a holiday which city offices are closed, your utility bill is due the following business day.

a)  Mail your check with the tear-off portion of your bill in the envelope provided to our lockbox

b)  Pay be credit/debit card online at www.lovelandoh.gov (convenience fee applies)

c) Set-up direct deduction (ACH) from your checking or savings account.  Contact the Utilities Department for information or download the form at www.lovelandoh.gov

d)  Pay in person at City Hall by Cash, Check, Money Order, Credit/Debit Card (convenience fee applies). Hours are Monday-Friday, 8:00 am - 4:30 pm.  There is a drive-up window open during these hours.  We also have a Night Deposit box where you can leave payments after hours (cash is accepted, but not recommended).

Please Note: We cannot accept payment over the phone

No, meters are read bi-monthly and we estimate usage on alternate months, based on a percentage of your average usage.

See document for Minimum Billing Explained.

The City maintains the water lines from the street to the meter.  Homeowners are responsible for the lines from the meter to the house.

20 grains/gallon

Average pressure is 75 psi but can vary based on your location.

Call the Loveland Utilities department at 513-707-1442 if you feel your trash cart needs to be replaced.  We will notify Rumpke to have it inspected for repair or replacement at their discretion.  Please note that Rumpke will not replace a trash cart due to odor.

Call Rumpke at 513-851-0122, ext. 5176

Call Rumpke at 513-851-0122, ext. 5176

Call Rumpke at 513-851-0122, ext. 3633.  Note that the City of Loveland provides one trash cart per residence.  If you want additional carts, you will have to order/rent them through Rumpke directly.

A waiverable offense is a misdemeanor that carries a fine that can be paid without making a court appearance. The fine is paid to the Violations Bureau of the court. If you choose to make a court appearance, the payout amount no longer applies. The magistrate will determine the fine amount, and court costs will be added to that amount.

You may obtain a continuance by signing a Time Waiver, and your case will be continued until the next court date. Please contact the Clerk of Court at (513) 774-3030 for a continuance or further information.

If you are unable to pay your fines and costs in full on the day of court, you may be given additional time to pay. We will place you on a payment plan that you set up with the Clerk of Court. Failure to adhere to the Payment Agreement can result in a block against your license and registration renewal privileges and the remaining balance being sent to collections.

The court must report to the Ohio Bureau of Motor Vehicles (BMV) that there was no insurance in effect at the time of the citation. The BMV may place a suspension against your driver's license for a period of 90 days to two years, depending on prior offenses for driving without insurance. For further information, please visit https://www.bmv.ohio.gov/ or contact the BMV at (844) 644-6268.

If you have have failed to appear for a court case, you may have a warrant block or license forfeiture on your driver's license. Please call us at (513) 774-3030 to see what you need to do to get the block or forfeiture removed.

You may obtain a continuance by signing a Time Waiver, and your case will be continued until the next court date. Please contact the Clerk of Court at (513) 774-3030 for a continuance or further information.