Frequently Asked Questions

Utility bills are due the 15th of the month.  If the 15th of the month falls on a weekend the due date will be the following Monday. If the 15th falls on a holiday which city offices are closed, your utility bill is due the following business day.

a)  Mail your check with the tear-off portion of your bill in the envelope provided to our lockbox

b)  Pay be credit/debit card online at www.lovelandoh.gov (convenience fee applies)

c) Set-up direct deduction (ACH) from your checking or savings account.  Contact the Utilities Department for information or download the form at www.lovelandoh.gov

d)  Pay in person at City Hall by Cash, Check, Money Order, Credit/Debit Card (convenience fee applies). Hours are Monday-Friday, 8:00 am - 4:30 pm.  There is a drive-up window open during these hours.  We also have a Night Deposit box where you can leave payments after hours (cash is accepted, but not recommended).

Please Note: We cannot accept payment over the phone

No, meters are read bi-monthly and we estimate usage on alternate months, based on a percentage of your average usage.

See document for Minimum Billing Explained.

The City maintains the water lines from the street to the meter.  Homeowners are responsible for the lines from the meter to the house.

20 grains/gallon

Average pressure is 75 psi but can vary based on your location.