Show All Answers

1. How do weekends and holidays affect my utility billing due date?

Utility bills are due the 15th of the month.  If the 15th of the month falls on a weekend the due date will be the following Monday. If the 15th falls on a holiday which city offices are closed, your utility bill is due the following business day.

2. What are my payment options?

a)  Mail your check with the tear-off portion of your bill in the envelope provided to our lockbox

b)  Pay be credit/debit card online at www.lovelandoh.gov (convenience fee applies)

c) Set-up direct deduction (ACH) from your checking or savings account.  Contact the Utilities Department for information or download the form at www.lovelandoh.gov

d)  Pay in person at City Hall by Cash, Check, Money Order, Credit/Debit Card (convenience fee applies). Hours are Monday-Friday, 8:00 am - 4:30 pm.  There is a drive-up window open during these hours.  We also have a Night Deposit box where you can leave payments after hours (cash is accepted, but not recommended).

Please Note: We cannot accept payment over the phone

3. Is my water meter read every month?

No, meters are read bi-monthly and we estimate usage on alternate months, based on a percentage of your average usage.

4. Why do I have a minimum bill every month even if I do not use any water or the house is vacant?

See document for Minimum Billing Explained.

5. Who is responsible for the repair to the water lines coming into my house?

The City maintains the water lines from the street to the meter.  Homeowners are responsible for the lines from the meter to the house.

6. What is the hardness of Loveland water?

20 grains/gallon

7. What is the water pressure at my home?

Average pressure is 75 psi, but vary based on your location.